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Frequently Asked Questions

If you've got questions, we've got answers. 

Our Customer Success Manager, Daria, is happy to answer your calls about our software, food safety documentation, and set-up/onboarding Monday-Friday from 9AM-4PM PT. 

You can call (503)-404-0240 or email

Please see the list of frequently asked questions below. 

  • What is the cost of Document Compliance Network?
    Our flat-rate pricing eliminates the burden and worry regarding rollover data, storing historical documents, amount of users, and suppliers. For a flat-rate of $9,600 a year, you can automate all internal, supplier, and customer documents. Document Compliance Network does not charge for training, set-up, onboarding, additional users, additional documents, data, or suppliers. If you're a smaller business with less than 30 vendors, please reach out directly regarding pricing to 503-570-2978
  • How does Document Compliance Network help me stay audit ready?
    SQF, BRC, GFSI, and other certifying groups require manufacturers to have traceability throughout the supply chain. The FDA is also requiring food manufacturers and all suppliers throughout the supply chain to comply with traceability and having a quick system in place to provide documents. With the power of DCN's automation, you will always have up to date documents, history achieve of documents, and records of change lots, and have a searchable database that makes sharing, collecting, and storing documents easy. This helps maintain full lot traceability.
  • How are documents and data protected?
    Information is accessed through a secure server. Documents that are stored within the "internal” database with 256-bit encryption. Document Compliance Network uses the Microsoft™ Azure Cloud. Unlike other software, suppliers do not have to create an account or access your private network, instead they upload their documents directly from their email. This protects the number of external users who can access your cloud. Moreover, Document Compliance Network does not share information regarding your suppliers, specs, or other private information.
  • What type of documents can Document Compliance Networks track?
    You can use Document Compliance Network to track any document type. Choose from our pre-populated list of industry standards or create your own. There is no limit to the number of type of documents.
  • How long does set-up take? How do I start?
    After deciding DCN is the best solution for your food safety program. Actual set up and onboarding takes about two hours. We offer free guided set-up, support, onboarding, and training. You will get immediate access to begin onboarding. The billing department will send an invoice to your company and customer support will schedule a time on your calendar to begin the onboarding process.
  • What languages does Document Compliance Network support?
    Arabic, Chinese (simplified), Chinese (traditional), English, French, French (Canada), German, Hindi, Italian, Japanese, Korean, Portuguese (Brazil), Russian, and Spanish.
  • What is your refund policy or guarantee?
    We offer a 90-day money back guarantee. You will have instant access and ability to set-up Document Compliance Network. Set-up, onboarding, and training is set up on your preferred date and time. After being set up on Document Compliance Network, you can schedule as needed or regular standing appointments with your Customer Service Manager. If for any reason at all you are dissatisfied and want a refund, you can submit a request within the first 90-day period. We give you three full months to try out the software to make sure it's a good fit for your food safety program.
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