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Document Compliance Network Mobile App Support

Get help fast navigating our new mobile app

If you're experiencing issues with the Document Compliance Network app or have a question about how our food safety software works, our dedicated support team is here to help!

Get the help you need fast when using our mobile app. Please describe the issue in as much detail as possible.

FSMA Compliance Software with traceability

Get help with onboarding or training 

  • Assistance with onboarding processes and employee training programs.

  • Support for integrating new hires and enhancing their skillsets.

Get help with the iPad app 

  • Streamline and modernize production floor operations by digitizing documentation.

  • Users can fill out forms directly from an iPad, whether it’s quality control reports, safety checklists, or production logs.

  • Supervisors have visibility and control, and once forms are submitted, they can review and approve them easily.

Be audit ready for brc, fsma, gfsi, sqf, and more

Get help with the software 

  • Technical support and troubleshooting for software issues.

  • Guidance on software installation, updates, and usage.

Get a follow-up call to your demo 

  • Receive a personalized follow-up call after your demo session.

  • Discuss further details, address questions, and explore next steps together.

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  • What is the cost of Document Compliance Network?
    Our flat-rate pricing eliminates the burden and worry regarding rollover data, storing historical documents, amount of users, and suppliers. For a flat-rate of $9,600 a year, you can automate all internal, supplier, and customer documents. Document Compliance Network does not charge for training, set-up, onboarding, additional users, additional documents, data, or suppliers. If you're a smaller business with less than 30 vendors, please reach out directly regarding pricing to 503-570-2978
  • How does Document Compliance Network help me stay audit ready?
    Document Compliance Network helps food safety and beverage manufacturers stay audit-ready by: Centralized Document Management: It centralizes all critical documents related to food safety, such as safety data sheets, production logs, and quality control records, ensuring they are organized and easily accessible during audits. Real-Time Updates and Tracking: It tracks and updates all document changes and revisions, ensuring that auditors have access to the latest information and compliance updates. Compliance Monitoring: The system monitors compliance with food safety regulations and standards, such as HACCP (Hazard Analysis Critical Control Points) and FDA regulations, helping manufacturers maintain adherence and readiness for audits. Secure Storage and Accessibility: Documents are stored securely with 256-bit encryption on Microsoft™ Azure Cloud, providing safe and reliable access while protecting against unauthorized access. Audit Trail and Reporting: It provides an audit trail of document activities and access, facilitating transparency and accountability during audits. Additionally, customizable reporting features help in generating audit-specific reports efficiently. Training and Support: Document Compliance Network offers free onboarding, training, and customer support, ensuring that staff are well-prepared and knowledgeable about using the system effectively for audit compliance. By offering these capabilities, Document Compliance Network supports food and beverage manufacturers in maintaining rigorous standards of food safety and compliance, ensuring readiness for audits and regulatory inspections.
  • What is your refund policy or guarantee?
    We offer a 90-day money back guarantee. You will have instant access and ability to set-up Document Compliance Network. Set-up, onboarding, and training is set up on your preferred date and time. After being set up on Document Compliance Network, you can schedule as needed or regular standing appointments with your Customer Service Manager. If for any reason at all you are dissatisfied and want a refund, you can submit a request within the first 90-day period. We give you three full months to try out the software to make sure it's a good fit for your food safety program.
  • What type of documents can Document Compliance Networks track?
    You can use Document Compliance Network to track any document type. Choose from our pre-populated list of industry standards or create your own. There is no limit to the number of type of documents. Document Compliance Network can track a wide range of documents essential for automotive garage and repair shops, including but not limited to: Purchase Orders (POs) Packing Slips Halal, Kosher, or Organic certificates Ingredient Statement Country of Origin Prop 65 Letter of Guarantee Specification Sheets Supplier Agreements/Contracts Certificates of Insurance Third-Party Audits Company Policies and Procedures Employee Training Records Customer Service Records Equipment Inspection Checklists
  • What languages does Document Compliance Network support?
    Arabic, Chinese (simplified), Chinese (traditional), English, French, French (Canada), German, Hindi, Italian, Japanese, Korean, Portuguese (Brazil), Russian, and Spanish.
  • How long does set-up take? How do I start?
    After deciding DCN is the best solution for your food safety program. Actual set up and onboarding takes about two hours. We offer free guided set-up, support, onboarding, and training. You will get immediate access to begin onboarding. The billing department will send an invoice to your company and customer support will schedule a time on your calendar to begin the onboarding process.
  • How are documents and data protected?
    Information is accessed through a secure server. Documents that are stored within the "internal” database with 256-bit encryption. Document Compliance Network uses the Microsoft™ Azure Cloud. Unlike other software, suppliers do not have to create an account or access your private network, instead they upload their documents directly from their email. This protects the number of external users who can access your cloud. Moreover, Document Compliance Network does not share information regarding your suppliers, specs, or other private information.

FAQs for Software

Business Meeting at Small Table
  • What is the cost of Document Compliance Network?
    Our flat-rate pricing eliminates the burden and worry regarding rollover data, storing historical documents, amount of users, and suppliers. For a flat-rate of $9,600 a year, you can automate all internal, supplier, and customer documents. Document Compliance Network does not charge for training, set-up, onboarding, additional users, additional documents, data, or suppliers. If you're a smaller business with less than 30 vendors, please reach out directly regarding pricing to 503-570-2978
  • How does Document Compliance Network help me stay audit ready?
    Document Compliance Network helps food safety and beverage manufacturers stay audit-ready by: Centralized Document Management: It centralizes all critical documents related to food safety, such as safety data sheets, production logs, and quality control records, ensuring they are organized and easily accessible during audits. Real-Time Updates and Tracking: It tracks and updates all document changes and revisions, ensuring that auditors have access to the latest information and compliance updates. Compliance Monitoring: The system monitors compliance with food safety regulations and standards, such as HACCP (Hazard Analysis Critical Control Points) and FDA regulations, helping manufacturers maintain adherence and readiness for audits. Secure Storage and Accessibility: Documents are stored securely with 256-bit encryption on Microsoft™ Azure Cloud, providing safe and reliable access while protecting against unauthorized access. Audit Trail and Reporting: It provides an audit trail of document activities and access, facilitating transparency and accountability during audits. Additionally, customizable reporting features help in generating audit-specific reports efficiently. Training and Support: Document Compliance Network offers free onboarding, training, and customer support, ensuring that staff are well-prepared and knowledgeable about using the system effectively for audit compliance. By offering these capabilities, Document Compliance Network supports food and beverage manufacturers in maintaining rigorous standards of food safety and compliance, ensuring readiness for audits and regulatory inspections.
  • What is your refund policy or guarantee?
    We offer a 90-day money back guarantee. You will have instant access and ability to set-up Document Compliance Network. Set-up, onboarding, and training is set up on your preferred date and time. After being set up on Document Compliance Network, you can schedule as needed or regular standing appointments with your Customer Service Manager. If for any reason at all you are dissatisfied and want a refund, you can submit a request within the first 90-day period. We give you three full months to try out the software to make sure it's a good fit for your food safety program.
  • What type of documents can Document Compliance Networks track?
    You can use Document Compliance Network to track any document type. Choose from our pre-populated list of industry standards or create your own. There is no limit to the number of type of documents. Document Compliance Network can track a wide range of documents essential for automotive garage and repair shops, including but not limited to: Purchase Orders (POs) Packing Slips Halal, Kosher, or Organic certificates Ingredient Statement Country of Origin Prop 65 Letter of Guarantee Specification Sheets Supplier Agreements/Contracts Certificates of Insurance Third-Party Audits Company Policies and Procedures Employee Training Records Customer Service Records Equipment Inspection Checklists
  • What languages does Document Compliance Network support?
    Arabic, Chinese (simplified), Chinese (traditional), English, French, French (Canada), German, Hindi, Italian, Japanese, Korean, Portuguese (Brazil), Russian, and Spanish.
  • How long does set-up take? How do I start?
    After deciding DCN is the best solution for your food safety program. Actual set up and onboarding takes about two hours. We offer free guided set-up, support, onboarding, and training. You will get immediate access to begin onboarding. The billing department will send an invoice to your company and customer support will schedule a time on your calendar to begin the onboarding process.
  • How are documents and data protected?
    Information is accessed through a secure server. Documents that are stored within the "internal” database with 256-bit encryption. Document Compliance Network uses the Microsoft™ Azure Cloud. Unlike other software, suppliers do not have to create an account or access your private network, instead they upload their documents directly from their email. This protects the number of external users who can access your cloud. Moreover, Document Compliance Network does not share information regarding your suppliers, specs, or other private information.
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